Legal

Terms of Service

Last updated 18 August 2026 · These terms are between you and Northstar Infinity Works Ltd, trading as PromptFiling.

1. Who we are

PromptFiling is a trading name of Northstar Infinity Works Ltd, a company registered in England and Wales under number 17326480, with its registered office at C/O ELSG Ltd, Regus, Building 2, Marlins Meadow, Watford WD18 8YA. You can reach a person — not a queue — at hello@promptfiling.co.uk.

We are an independent software tool. We are not Companies House, not HMRC, and not an accountancy or law firm. Nothing on this site or in our e-mails is accounting, tax or legal advice; where a decision needs judgement about your company's circumstances — above all, whether it truly is dormant — that judgement is yours or your adviser's.

2. This agreement

These terms apply when you use the site, create an account, or buy a filing. Most of our customers act for a limited company; where you use the service in the course of business, you use it as a business customer. If you use it as a consumer, nothing in these terms takes away rights the law gives you that cannot be taken away.

We may update these terms as the product evolves. The footer's version number and the project changelog record every change; a change that matters to existing customers is also announced by e-mail before it takes effect. Continuing to use the service after a change takes effect means the updated terms apply.

3. The free service

The deadline checker and e-mail reminders are free, for as long as we run them. They are built on the public register: we read your company's accounts and confirmation-statement dates from Companies House data and refresh them daily. Reminders are sent at roughly the 90-, 30- and 7-day marks and then with urgency — you join wherever the clock stands.

Reminders are a help, not a guarantee. E-mail can fail, registers can lag, and a reminder you ignore protects nobody. The legal duty to file on time — and every penalty for missing it — remains with the company and its directors at all times. We may change or withdraw the free tier with reasonable notice; anything already paid for is unaffected.

4. The paid service — what £19.99 buys

One payment of £19.99 buys one dormant-accounts filing for one company:

• we prepare the accounts (form AA02 content) from the register and what you tell us, prefilled with what the public record already knows;
• you review and approve them — nothing is submitted that you have not seen and approved (§5);
• we submit to Companies House and chase the submission until it is accepted, keeping you informed of every state change by e-mail and on your filing page;
• on acceptance you receive a Filing Certificate anchored in our publicly verifiable audit trail (§10).

If Companies House rejects a submission, fixing and resubmitting costs nothing extra — the £19.99 covers the filing until it is accepted. If we cannot get your accounts accepted, you get your money back (§7). Timing promises (such as same-day submission) are targets we build for, not contractual deadlines: submission also depends on Companies House availability and on you providing the authentication code (§9).

5. Your approval is a statutory statement

Dormant accounts assert facts only the company's people can know. Approving a filing — singly or in bulk — is your act, not ours, and it asserts, for each approved company:

• the company was dormant throughout the period — no significant accounting transactions (s1169 Companies Act 2006);
• the company is entitled to exemption from audit (s480);
• members have not required an audit (s476);
• the directors acknowledge their responsibilities for keeping proper accounting records and preparing accounts;
• the figures shown to you at approval (share capital above all) are right;
• you are authorised to act for the company in making the filing.

That is why approval asks for your password at the moment of signing, and why the screen shows you exactly what will be asserted before you type it. False statements in statutory filings carry consequences under the Companies Act that fall on the person and company making them — not on the tool that transmitted them. If the company traded, dormant accounts are the wrong filing: stop, and talk to an accountant. Our free reminders still cover your deadline either way.

6. Price and payment

The price is shown before you pay and is currently £19.99 per filing — one payment, nothing recurring. Payment is taken by Stripe; we never see or store your card details. The price shown at the moment you order is the price that applies to that order. Where we are not registered for VAT, no VAT is charged and your invoice says so plainly; if that changes, prices shown will include any applicable VAT.

Every payment produces an invoice you can download from your account, itself anchored in the audit trail (§10) so anyone can verify it is genuine.

7. Refunds

The refunds page is the governing statement of when money comes back, and it maps onto the filing's actual states: full refund on request before submission; full refund if you ask while a submission is pending; fix-free-or-refund after a rejection; no refund after acceptance, because the accounts are then on the public register and there is nothing to give back. Refunds go to the card that paid.

8. Your account

The e-mail address on your account must be real and yours — it is where every reminder and every filing update goes, and the account stays limited until it is confirmed. Keep your password and passkeys to yourself; you are responsible for what happens under your sign-in until you tell us it is compromised. Passkeys are the sign-in we recommend: they cannot be phished, because they are bound to this domain.

Using the bulk portfolio does not dilute §5: importing a list confirms you are authorised to act for every company on it, and each bulk approval attests the statutory statements for each approved company individually.

9. The authentication code

Filing requires the company's Companies House authentication code. You provide it; we store it encrypted, scoped to your account, and use it for exactly one thing — submitting filings you approved. It never appears in logs (our build mechanically proves this on every release), it is never shown to anyone, including us, and you can replace it any time. Removing a company from your account deletes your stored code with it — the product warns you before that happens, because Companies House takes up to 10 working days to post a replacement.

10. Data, privacy and the audit trail

The privacy notice explains what we hold and why; the short version is that company data comes from the public register, your data is used only to run the service, and nothing is sold or shared beyond the named processors. Material filing events are recorded in an append-only, cryptographically signed audit chain that anyone can verify at Security & verification — the chain holds fingerprints and hashes, not personal data.

You can delete your account at any time, and deletion is immediate for everything the law lets us delete. Invoices and completed filings are statutory records: the law requires us to keep them for six years, exactly as issued, and we do — but nothing is ever sent to a deleted account's address again.

11. Availability and changes

We run the service with care and publish its live health at /status/, but we do not promise uninterrupted availability, and we may maintain, change or improve features. If we ever discontinue the paid service while your filing is unfinished, you get a full refund of that filing without asking.

12. Acceptable use, and our liability

Don't file for companies you are not authorised to act for; don't make statutory statements you know to be false; don't probe, scrape or abuse the service (good-faith security research is welcome — see security). We may refuse, suspend or refund any order we cannot deliver honestly, and may suspend accounts used in breach of this section.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow to be excluded. Subject to that: our total liability to you, in contract, tort or otherwise, is capped at the fees you paid us in the twelve months before the event giving rise to the claim; and we are not liable for loss of profit, loss of business or indirect losses. Late-filing penalties are the statutory consequence of the company's own deadline (§3) — a reminder we send, or don't, does not transfer them to us. We are not responsible for decisions, outages or processing times of Companies House.

13. Ending the agreement

You can stop using the free tier, or delete your account, whenever you like (§10). We can end the agreement with an account that breaches §12; if we do, any paid filing not yet submitted is refunded in full. Sections that by their nature survive — statutory records, liability, governing law — survive.

14. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction — though we would much rather fix a problem over e-mail than meet you in court, and §15 is the faster route.

15. Questions and complaints

Write to hello@promptfiling.co.uk with your company number. A person reads that inbox and replies; complaints get an answer with reasons, not a template. Post reaches the registered office in §1.